Shipping & Returns
Shipping
We will only provide digital receipt which will be sent to your email once your order is shipped.
Local Delivery (Singapore)- Your orders will be processed and shipped within 3 business days.
- Standard shipping is free, customized item: 10 - 15 working days, others: 2 - 3 working days.
- Pre-order item will be delivered within 10 - 15 working days.
- For urgent delivery and customized service, please contact customer service: Monday to Friday (9am to 5pm).
- Customized item will take additional 5 business days to process.
- International shipping fee is calculated based on the total weight.
- Track your shipping status at https://www.trackmyshipment.co/shipment-tracking
- Standard delivery window: 2 - 3weeks.
- Customer will bear local Tax & Duty accordingly.
- Post-paid shipping: pay the shipping cost when you receive your order.
- Contact us for post-paid shipping solutions.
Returns
- Contact our Customer Service before making your request for return.
- Returns can be made within 7 calendar days of delivery (with receipt).
- Goods must be returned in its original packaging.
- Customers will bear the shipping fee for non-defective items.
- Returns are not applicable for customized items.
- We require original proof of purchase and photos for manufacturing defects.
- All rights are reserved by Wooden Joy to reject any item that does not meet our return policy requirements.