Shipping & Returns

Shipping

We will only provide digital receipt which will be sent to your email once your order is shipped.

Local Delivery (Singapore)
  • Your orders will be processed and shipped within 2 business days.
  • Standard shipping is free, Singapore Post normal mail: 1 - 2 weeks (Customized item), Others: 2 - 5 working days. 
  • For urgent delivery and customized service, please contact customer service: Monday to Friday (9am to 5pm).
    Worldwide Delivery (Not available due to Covid-19)
    • Customized item will take additional 5 business days to process. 
    • International shipping fee is calculated based on the total weight.  
    • Track your shipping status at https://www.trackmyshipment.co/shipment-tracking
    • Standard delivery window: 2 - 3weeks.
    • Customer will bear local Tax & Duty accordingly. 

    Returns

    • Contact our Customer Service before making your request for return.
    • Returns can be made within 15 calendar days of purchase (with receipt).
    • Goods must be returned in its original packaging.
    • Customers will bear the shipping fee for non-defective items.
    • Returns are not applicable for customized items.
    • We require original proof of purchase and photos for manufacturing defects.
    • All rights are reserved by Wooden Joy to reject any item that does not meet our return policy requirements.