Shipping & Returns
Shipping
Important Notice:
Orders from 20 Jan to 2 Feb will be shipped on 3 Feb, 2020.
Local Delivery (Singapore)
- Your orders will be processed and shipped within 2 business days.
- Standard shipping is free, Singapore Post: 1 - 2 weeks (Customized item), Ninja Van: 1 - 3 working days.
- For urgent delivery and customized service, please contact customer service: Monday to Friday (9am to 5pm).
- Customized item will take additional 5 business days to process.
- International shipping fee is calculated based on the total weight.
- Track your shipping status at https://www.trackmyshipment.co/shipment-tracking
- Standard delivery window: 2 - 3weeks.
- Customer will bear Tax & Duty accordingly.
Returns
- Contact our Customer Service before making your request for return.
- Returns can be made within 7 calendar days of purchase (with receipt).
- Goods must be returned in its original packaging.
- Customers will bear the shipping fee for non-defective items.
- Returns are not applicable for customized items.
- We require original proof of purchase and photos for manufacturing defects.
- All rights are reserved by Wooden Joy to reject any item that does not meet our return policy requirements.