Shipping & Returns


We will only provide digital receipt which will be sent to your email once your order is shipped.

Local Delivery (Singapore)
  • Your orders will be processed and shipped within 3 business days.
  • Standard shipping is free, customized item: 10 - 15 working days, others: 2 - 3 working days. 
  • Pre-order item will be delivered within 20 working days.
  • For urgent delivery and customized service, please contact customer service: Monday to Friday (9am to 5pm).
    Worldwide Delivery (Post-paid shipping available)
    • Customized item will take additional 5 business days to process. 
    • International shipping fee is calculated based on the total weight.  
    • Track your shipping status at
    • Standard delivery window: 2 - 3weeks.
    • Customer will bear local Tax & Duty accordingly.
    • Post-paid shipping: pay the shipping cost when you receive your order.  
    • Contact us for post-paid shipping solutions.  


    • Contact our Customer Service before making your request for return.
    • Returns can be made within 7 calendar days of delivery (with receipt).
    • Goods must be returned in its original packaging.
    • Customers will bear the shipping fee for non-defective items.
    • Returns are not applicable for customized items.
    • We require original proof of purchase and photos for manufacturing defects.
    • All rights are reserved by Wooden Joy to reject any item that does not meet our return policy requirements.